As the foremost telecommunications operator in Algeria, this company serves 18.9 million mobile clients, maintaining a significant presence in the market. With over 3,000 employees, they are committed to delivering high-quality services and maintaining their leadership position.

The Challenge

The company faced several challenges that necessitated a robust solution:

1. Complex Process Management: With a high number of processes and frequent changes, the company needed an easily configurable Business Process Management (BPM) and Enterprise Content Management (ECM) solution.

2. Self-Reliance in Execution: There was a need for the company to be self-reliant in managing and executing these processes, with support from external partners as needed.

The Solution

To address these challenges, the company deployed a high-availability BPM/ECM solution. This initiative was aimed at enhancing process management and ensuring the company's self-reliance in execution.

Key Highlights of the Solution:

1. High-Availability BPM/ECM Platform: Implemented a robust BPM/ECM platform to streamline and manage processes efficiently.

2. Process Automation: The company plans to automate over 500 business processes in the coming years, significantly enhancing operational efficiency.

3. Major Reference in the Region: This implementation stands as one of the most significant references for this solution in North Africa.

The Results

The deployment of the BPM/ECM solution led to several notable improvements:

1. Enhanced Process Management: The new platform provided an easily configurable solution that could handle a high volume of processes and frequent changes.

2. Increased Efficiency: Automating hundreds of business processes improved operational efficiency and reduced manual workload.

3. Self-Reliance: The company achieved greater self-reliance in managing and executing processes, with the ability to adapt and scale as needed.

Conclusion

By implementing a high-availability BPM/ECM solution, Algeria's leading telecommunications provider significantly improved its process management capabilities. This successful initiative highlights the company's commitment to operational excellence and innovation, reinforcing its leadership position in the telecommunications sector.

Date of the project closure: May 2024