Day by day new great software is created. Wise programmers, system architects, business analysts are transforming effort in value and client dreams in products. Big and small, distributed or not, single or multi-user all of those software systems want to live. To evaluate how good they are is a task for the users. To manage those results - is the task of the support teams. The support teams are the heroes that need to deal with the users, to listen to them when they are sad (“My system is slow”) and when they are happy (And forgetting that your system has ~4000 users, not only one). Separated in levels of competence, with a broad area of application, the support services are life keepers for all the great systems.

Of course, all programmers are perfect and create flawless systems, the business analysts are all magicians and read the client mind and the system architects are prophets and can estimate system growth for the next 5 years. And all of this is true until the first Production day.

This story is valid for any information system. There is no magic potion that may help to survive the Production deployment. But, with enough patience and courage, this is a challenge that can be transformed into an opportunity and the opportunity – in a success story.

If you want to have your Information system UP, RUNNING and FUNCTIONAL, we may be the right team for you. Our qualified professionals can offer Level 1, Level 2 and even Level 3 support (for certain areas) for Documentum Systems, regardless of their complexity of combination of other products inside.

We are ready to serve your support requests.