PGI Launches CentroAI, an AI Platform for Automating Document-Intensive Business Processes

Planet Group International (PGI), a company headquartered in Romania and specialized in optimizing business processes involving large volumes of documents, announces the launch of PGI CentroAI, an artificial intelligence platform designed to automate document-intensive business processes in regulated industries. One of the first implementations of the platform automated the insurance policy validation process for one of the most important players in the financial-banking sector.

The first results show more than 4,000 cases resolved in the first month after implementation, with an average processing time five times shorter compared to manual operations.

This automation has led to savings of over 60 days of human operational effort, allowing employees to redirect their work toward non-repetitive tasks with higher added value. The platform is designed for organizations operating in environments with strict compliance requirements, such as banking, insurance, utilities, energy and engineering.

With more than 25 years of experience delivering IT solutions in 20 countries across the EMEA region, PGI is uniquely positioned to integrate AI into its portfolio, particularly in highly regulated and complex sectors such as banking, energy and engineering, where the company already has a strong track record of performance.

In regulated industries, the question is not only whether AI works, but whether the result can be demonstrated and defended. PGI CentroAI was built as governed automation: we track every field, log every decision and every human override, and changes to models or configurations can be controlled and audited. This means speed, but also predictable risk.

Ghenadie Starsii, Innovation Director, PGI

In line with its commitment to improving business processes through artificial intelligence, PGI developed and successfully implemented an automated solution for validating insurance policies (both PAD policies and optional policies).

The end-to-end workflow, adapted to the specific needs of the bank, enables:

• automatic document reading using AI
• extraction and validation of key fields and important data such as: type of insured property, insurer identification, insured amount, validity period or property value
• automatic comparison with existing data from the bank’s systems to verify data accuracy
• automatic generation of the validation report and its archiving
• preservation of the entire decision history for audit purposes

Operational results from the first month of deployment:

• over 4,000 processed files
• average processing time under 3 minutes per file for workflows involving multiple documents
• approximately five-fold reduction in processing time compared to manual operation
• approximately 60 working days saved

The PGI solution is not a theoretical concept but a fully operational system already tested in production, within a banking environment with high security and compliance standards.

The project is part of a broader company initiative that combines intelligent document processing (OCR, classification, extraction), case orchestration (workflow, queues, SLA management and exception handling) and AI governance(versioning, thresholds and approval flows) to transform unstructured documents—such as PDFs, scans and forms—into structured data, decisions and reports.

Building on the first operational results related to document processing, PGI is expanding its AI solution portfolio toward other document-intensive processes such as customer onboarding, contract management, lending, guarantees, garnishments, invoice processing, offer management and document exchange with partners.

The two main benefits of the solution are, on the one hand, process efficiency, and on the other hand security and compliance with strict standards in critical industries such as finance and energy.

With a strong focus on innovation, data preparation and sustainable AI, PGI already delivers concrete, customized solutions tailored to the real needs of companies aiming to remain competitive in an AI-driven future.

PGI has established a strong presence in seven countries, including Romania, Turkey, Italy, as well as regions in Africa and the Middle East, with dedicated consulting and implementation teams. The company has successfully delivered operational efficiency through digital transformation for leaders in industries such as energy and banking, particularly in major transformation projects—an achievement supported by its extensive content management certifications and strategic partnerships with global technology developers.

What truly differentiates PGI is its customized approach to digital transformation. Unlike many others, the company uniquely adapts each solution to specific operational needs, combining deep industry expertise, cutting-edge technology and tailored implementation to ensure a seamless evolution of business processes.

Disclaimer